Returns

If, for whatever reason you are unhappy with any products purchased which are not faulty, we will refund your money, or exchange the products if you inform us within 28 days after the day following the delivery of the products. Unfortunately for hygiene reasons we cannot accept the return of earrings. All returned products must be returned to us in good condition, of which we shall be the sole judge. We will make reimbursements within 30 days of receipt of the returned Products. Any Products returned must be within its original packaging. Please note that the initial postage and packaging charge is non-refundable for any unsuitable items.

Returns for a damaged or defective product: If any products (including earrings) that we send to you are damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the products or refund the price paid by you, provided that you have not worn or used and damaged the products. If the products are damaged or defective, we require that you tell us within 7 days of receipt of the products. All refunds and reimbursements will be paid within 30 days of our receipt of the returned products.

Bespoke and commission work is none returnable and none refundable.

Please see our Terms & Conditions for more details here.