In using the Kirsty Stewart Jewellery Website you agree to these Terms and Conditions of which we reserve the right to change or amend at any time. References to “you” and “your” means you, “we”, “our” and “us” refers to Kirsty Stewart, trading as Kirsty Stewart Jewellery.

These Terms and Conditions are there to inform you about Kirsty Stewart Jewellery and the terms and conditions, which governs the selling of any of the products listed on the Website to you. As the Terms and Conditions will apply to any contract between us for the sale of Products to you please read them carefully and make sure you understand them before ordering any Products from the Kirsty Stewart Jewellery Website. You will be asked before placing your order with us to agree to the Terms and Conditions. You will not be able to order any Products from our Website until you accept the Terms and Conditions.

Products: We will use all reasonable efforts to ensure all details relating to Products on the Website are correct. The images on the Website are illustrative and the Products you order and/or packaging may vary slightly from those images. Please note that all work is handmade and therefore may vary slightly in appearance and size. Prices and specifications can change without notice and Products are subject to availability. This does not affect your statutory rights as a consumer.

Ordering: Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for communications from us. Once you have completed your Order we will send you a confirmatory email to acknowledge that we have received your Order and that your Order has been accepted by us. At this point the contract between you and us has been formed and we will process the payment details you have given us to take payment for your Order. Ownership of the Products will pass to you upon delivery.

Payment: You can pay for Products using Paypal or through a BACS payment. Items will only be posted once payment is made in full and received by Kirsty Stewart Jewellery. All prices quoted on the website are retail, displayed in (£) Pounds Sterling, and exclude the cost of delivery. Payment for all orders (including those placed from outside the UK) are made in (£) pounds.

Delivery: We ship all Products via special delivery. The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site.

Returns: If, for whatever reason you are unhappy with any Products purchased which are not faulty, we will refund your money, or exchange the Products if you inform us within 28 days after the day following the delivery of the Products. Unfortunately for hygiene reasons we cannot accept the return of earrings. All returned Products must be returned to us in good condition, of which we shall be the sole judge. We will make reimbursements within 30 days of receipt of the returned Products. Any Products returned must be within its original packaging. Please note that the initial postage and packaging charge is non-refundable for any unsuitable items.

Returns for a Damaged or Defective Product: If any Products (including earrings) that we send to you are damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Products or refund the price paid by you, provided that you have not worn or used and damaged the Products. If the Products are damaged or defective, we require that you tell us within 7 days of receipt of the Products. All refunds and reimbursements will be paid within 30 days of our receipt of the returned Products.

Commissions: Once a final design and price has been agreed on by you the customer and Kirsty Stewart Jewellery a 50% non refundable deposit must be paid before any work commences. The final amount must be paid in full before the collection or postage of the item. Any adjustments to the agreed final design will incur further charges.

Third party websites: We will not be held responsible for the content of any third party websites that we might link to on the Website and as such will not be responsible for any damages which may be caused.

Events outwith our control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by any of the following:- act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Limitation of Liability: Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Scots law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (i) use of, or inability to use, our Website; or (ii) use of or reliance on any content displayed on our Website.

Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Entire agreement: These Terms and Conditions constitute all the terms and conditions agreed upon between you us and supersede any prior whether written or oral. You acknowledge that you have not accepted the Terms and Conditions in reliance on any oral or written representations made by us that are not contained in the Terms and Conditions.

Law and jurisdiction: These Terms and Conditions and any documentation or content relating to the Website shall be governed by Scots law.